FREQUENTLY ASKED QUESTIONS


FAQ


About Concussion Care Center

What makes Concussion Care Center different?

Helping people overcome brain injuries and symptoms that effect their daily lives is our primary goal, and it all starts with giving patients the care they need and deserve along with fully individualized treatment programs specific to their injuries and symptoms. Customization is key and it is also what separates Concussion Care Center from other brain injury rehabilitation programs. Why? No two brains are the same.  We are the solution because we don't offer single treatments, we create custom programs that address the damage to the brain, increase function, and reduce symptoms.  We are raising the standard of care.  If you want a long-term solution and not a "quick-fix" then Concussion Care Center is right for you.

Concussion Care Center is unlike any other medical facility out there. It is because we don’t just offer single treatments, we create custom programs that address the damage to the brain, increase function, and reduce symptoms. We are raising the standard of care. If you want a long-term solution and not a “quick fix” then our membership program is for you.
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Who does CCC help?
The Concussion Care Center treats patients and their families who have sustained a brain injury and who are suffering from Post Concussion Syndrome symptoms. Symptoms we treat include the following: Anger, Anxiety, Brain Fog, Depression, Difficulty Communicating, Difficulty Sleeping, Digestion Problems, Fatigue, Headaches, Indifference, Memory Loss / Poor Memory, Nausea, Poor Organization, Slow Processing Speed and more. If you or a loved one is experiencing any of these symptoms, please contact us to start your road to recovery.

The Concussion Care Center also caters to mental health professionals and other healthcare providers. We help providers by giving them a resource to refer patients who are experiencing the above symptoms. We know that healthcare professionals are in need of a program that is noninvasive and doesn’t revolve around pharmaceutical medications. That is why Concussion Care Center partners with medical professionals from all over in hope to reach people in need to our care.
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What is the success rate of CCC?
Our most successful cases have ruled out a life threatening condition, are motivated to improve their brain function, and would prefer to limit prescription medidications. Our Team at Concussion Care Center has been formally tracking outcome data on our patients for more than 2 years. On average our patients have already seen another provider and have failed other treatment programs and typically have been only given the option of prescription medications and rest. Of the 150+ patients we have studied so far, we have some of the highest outcomes documented anywhere.

After the first few months of treatment all patients report significant improvements and improved quality of life. We believe we have these high success rates because our proven CCC method, use of neurofeedback therapies, and brain imaging allows us to see how each individual’s brain functions so we can create the most targeted treatment plan—unlike traditional psychiatrists who virtually never look at the organ they are treating.


What are the benefits to becoming a member?
Becoming a member gives your special perks! You will receive a discount on your initial evaluation, supplements, treatments, and more! Members also receive individualized brain health lifestyle guidelines.
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Fees and Financial Information

How much does it cost? It cost nothing to make an appointment and you can receive a free phone consultation today. During your first in office appointment there will be a $149 charge for the initial evaluation.

Recovery starts with an evaluation. In order to identify the root cause of patients symptoms our new patient evaluation includes a full medical history check up, symptom summary, neuro psychological evaluation, qEEG, and a CCC neuro function assessment. Every patients custom brain injury rehabilitation program starts with an evaluation. Evaluations are the key to success and recovery because it creates a starting point, identifies the root causes of the symptoms, and document and track recovery goals. With full evaluations, our caring professionals obtain detailed medical histories on your biological, psychological, social, and spiritual experience. Become a member of our Brain Health Movement and get your initial evaluation credited towards your first month’s installment. Click Here for more information.


Who do I call to get answers to financial questions?
You can call our Scottsdale location at 602-524-0222 with any financial questions.


Does insurance cover the cost of my visits?
CCC does not bill insurance. At the end of the evaluation, patients are given a “super bill” containing applicable diagnosis and billing codes, which can then be submitted to insurance companies for possible out-of-network reimbursement. Reimbursement by insurance companies varies according to your plan.


Do you offer any discounts or payment plans?
We offer a 10% discount for family members referred by patients who have had complete evaluations.

Because we want everyone to have access to the health care services they need at Concussion Care Center, we have created our Brain Health Movement membership. Brain Health Movement membership is the most affordable way to get the care you need.
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Preparing for Appointments

How many days do I need to be at the clinic?
Depending on your treatment and recovery program patients can have as many as 5 visits a week to as few as 1 visit a week. Evaluations are typically 2 hours and office visits are typically 1 hour.


Who will I be personally seeing for the evaluation?
When you come in for your first visit or initial evaluation you will get to meet our friendly and careing CCC team members. All evaluations and treatments are conducted in office by Dr. Diana Mladenoff. Dr. Mladenoff has a five out of five star rating from all of our current CCC patients. She is a major key factor when it comes to the level of care you will receive while at Concussion Care Center. It's easy to see the difference in care once your come meet the team in person. You may also meet our CEO and Founder, Brian Jennings. Brian is frequently in and out of the clinic to meet patients and hear their stories.
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Do I need to be off medication before the study?
We are aware that some people worry they may not get accurate evaluations while on medication, but many of our patients are scanned on their medications and the evaluations are still very valuable. NEVER discontinue any medication or nutritional supplement necessary for your physical health. These include, but are not limited to, blood pressure medications, blood thinners, diabetes or thyroid medications, and medications that treat heart or lung problems.


Do I need a referral from my doctor in order to make an appointment?
No.


Do you offer phone consultations prior to scheduling an appointment?
Yes. Call 602-524-0222 to schedule one today.


Canceling and Rescheduling Appointments

What is your policy regarding cancellations or rescheduling evaluation appointments?
All cancelations should be 24 hours prior to set appointment to not be charged for a missed appointment. To reschedule, call 602-524-0222.


What is your policy regarding missed appointments and late arrivals on visits?
Please be punctual. In a perfect world everyone would be on time, however we understand that something might pop-up. Please do your best to be on time so that other patients are not effected by your tardiness. If you are running late, but no longer than 20 minutes late please call or text 602 524-0222 and notify us. If you are longer than 20 minutes late please call 602 524-0222 and reschedule.


Treatment and Continued Care

What are Brain Health Supplements?
Nutrition is necessary to support body growth and repair, and to sustain metabolism. Your body function cannot be maintained and even your genetic potential cannot be fully expressed without necessary nutrients. Dietary recommendations are the foundation of clinical nutrition, but you may need supplementation also.

There are many factors that lead to the need for supplements to the diet: pollution, stress, processing of foods and food additives, as well as foods grown on depleted soils. Very specific counseling regarding your unique dietary needs complement supplementation. Clinical nutrition recommendations are determined by integrating information from your health history, exam findings, lab findings, and other Concussion Care Center testing. The following Brain Health Supplements are available for CCC patients to add to their customized treatment programs or to purchase separately.
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What can I do at home and outside my visits to benefit my program?
We have multiple at home devices we highly recommend and that will compliment your individualized program famously.
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Concussion Care Center also provides a Brain Health lifestyle Guidelines and Brain Health Nutrition Plan. The three main focus points of our Brain Health Nutrition Plan are 1. Anti-inflammatory 2. Healthy Fats and 3. Gut Health.
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What if I need a refill of supplements before my appointment?
Simply TEXT 602-524-0222 what product you are out of and our friendly team will be sure to have it ready for you on your next visit.


What if I have questions after my evaluation?
The best way to have your post visit questions answered is to EMAIL QUESTIONS to info@concussioncare.com